Now restart the machine and recreate the Outlook profile. Locate the following key HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover and add the following DWORD 'ExcludeExplicitO365Endpoint' (without the quote marks) and give it a hex value of 1. Open up the registry (back it up first!! If you break it, it's not my fault!) by going to Start > type 'regedit' and hit enter. The fix is to put a registry key in place to tell Microsoft NOT to exclusively look to Microsoft servers for Autodiscover settings if it has the email address listed on its systems. After the update Outlook has problems connecting or setting up in the first place. For example we have had clients who have setup a microsoft account with their email address (mailbox hosted somewhere else) in order to use the Microsoft app store. If Autodiscover fails, try to set up Outlook manually.We have found that a recent update (October 2018) to Office 365, has caused a problem whereby Outlook insists that IF your email address is linked somehow to a Microsoft account then you must be trying to connect to a Microsoft hosted mailbox instead of one hosted elsewhere. It's always suggested to use Autodiscover first. It might be beneficial to disable the firewall temporarily to confirm that it's causing the error. Review any firewall settings that might block the connection. Outlook might not be connecting to the server. Then create a new profile through the Control Panel. If you can't sign in, reset your password. Sign in to Microsoft 365 to confirm you're using the correct email address and password. Sometimes Outlook won't open because the credentials are in a format that's not compatible with Microsoft 365. Default Email Account Settings (Microsoft Office 365) Password: Use the email accounts password. StepĬlose all programs and completely restart your computer. To fix this issue, follow each step, in order, and check to see if Outlook is working normally. You might get this error if the email address that you're attempting to set up in Outlook was already set up on the same Outlook client (like if you had the same email address in Workspace Email on Outlook, and then switched to Microsoft 365 and tried to set it up again using the same Outlook client). Enter your email address in the field User Name Click More Settings If you are prompted with. Outlook must be online or connected to complete this action. Make sure that the Use Cached Exchange Mode option is selected. The connection to Microsoft Exchange is unavailable. When opening Outlook on Windows, you might receive the error: Outlook error: The action cannot be completed
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